abc's Commitment to Responsible Gaming
abc believes betting and casino games are a form of entertainment — not a livelihood or a solution to financial problems. To keep every player safe, we provide limit-setting tools, self-exclusion options, and 24/7 support.
Online gaming and sports betting are safe when enjoyed responsibly and within limits. However, for some people they can gradually become a problem. At abc, we encourage every player to play with awareness and within their means. In accordance with our Terms and Conditions, every member can manage their own account activity.
Responsible gaming is not just about following limits — it means being honest with yourself about your state of mind and seeking help when needed. abc's support team is always available in both Bengali and English, 24 hours a day, via live chat and email. Our Privacy Policy details how your personal information and support-related communications are kept completely confidential.
Before you play, ask yourself a few simple questions: Am I playing to win back money I've lost? Am I spending more than my budget? Is my family life or work being affected? If the answer to any of these is yes, stop for a moment and seek support.
Tools for Setting Your Own Limits
Deposit Limit
Set a limit on how much you deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately; increasing a limit requires a waiting period.
Session Time Limit
Decide in advance how long you will play in one session. When the set time is up, the session will end automatically and you will receive a notification.
Self-Exclusion
Close your account completely for a set period (from 30 days to permanent). While the exclusion is active, you will not be able to log in or make deposits.
Cooling-Off Break
If you want to take some distance, temporarily close your account for 24 hours to 6 weeks. All marketing communications will also be paused during this time.
Loss Limit
Once you reach a set loss amount you will not be able to place further bets — this limit can be set on a daily, weekly, or monthly basis.
Activity History
Log in to your account at any time to view your complete history of deposits, withdrawals, and bets — a simple way to keep track of your spending.
To use any of the tools above, contact abc's live chat support. Our team will assist you in Bengali.
Warning Signs of a Problem
If any of the following signs appear in yourself or someone close to you, it may indicate problematic gambling. Seek help promptly.
Chasing Lost Money
Repeatedly placing bets to try to recover money already lost — this is a strong sign of a problem.
Hiding from Family
Keeping how much you play or spend hidden from family or friends.
Not Paying Bills or Debts
Using money set aside for essential expenses or debt repayment to gamble.
Strained Relationships
Gambling causing problems with family, friends, or at work.
Impact on Sleep or Health
Unable to sleep due to thoughts about gambling, feeling anxious, or experiencing stress.
Unable to Stop
Wanting to stop but being unable to — this feeling is a clear sign that professional help is needed.
abc's Commitment to Responsibility
Responsible gaming at abc is not a formality — it is at the core of our service. Keeping every player's information secure, ensuring a safe environment, and providing support when needed are our three primary responsibilities.
You can read more about the company's values and policies on our About abc page.
- Age is verified at registration for all accounts — no one under 21 can open an account.
- Deposit limits, session limits, and self-exclusion are always available free of charge.
- If a problematic playing pattern is identified, abc's team proactively reaches out to the member concerned.
- 24/7 live chat and email support in Bengali — responsible gaming queries receive priority responses.
- No promotional messages or bonus offers are sent while self-exclusion is active.
- Members' financial information is kept secure through SSL encryption and a safe payment system.
Where to Find Support
Rather than facing this alone, get help through any of the options below — asking for help is an act of courage.
abc Live Chat Support
Contact abc's support team directly. Speak in Bengali — responsible gaming queries receive an immediate response.
24/7 Live Chat
Contact by Email
If you prefer to share details confidentially, write to us by email. Describe the issue and the team will respond promptly.
Family and Friends
Talk to a trusted family member or friend. Support from those close to you is the greatest strength on the road to recovery.
Professional Counsellor
Speak with a mental health specialist or counsellor. Gambling addiction is a recognised mental health condition — professional support can help you overcome it.
Mental Health Services
Contact the mental health department of any government hospital in Bangladesh. Treatment is completely confidential.
Self-Help Resources
Use books, online groups, and support forums on gambling addiction. This can be a first step toward understanding yourself and changing habits.
Some Tips for Playing Safely
- Set a budget before you play and never go beyond it — stop chasing money you have already lost.
- Play for entertainment, not as a source of income. There is no guarantee of winning in gambling.
- Avoid playing when you are stressed, sad, or have been drinking — it is hard to make good decisions in those states.
- Take regular breaks. Playing for long stretches without a break increases fatigue and poor decision-making.
- Always put your family and social responsibilities first — make sure your playing time does not come at their expense.
- If any question about your own playing habits comes to mind, let abc's support team know — you will receive help, not judgement.
Questions and Answers About Responsible Gaming
Visit our FAQ page for answers to more questions.