FAQ

All questions about deposits and withdrawals and live casino at abc

From payment methods and KYC verification to live table games and balance withdrawals — clear answers to the most frequently asked questions are on this page.

Minimum deposit ৳300
Withdrawal time 10–45 minutes
Support 24/7

Both new and experienced players often have questions when playing at abc. How to deposit via bKash or Nagad, how to verify your account with your NID, what the rules of live Baccarat or Roulette are, or what to do to withdraw after winning a bonus — detailed answers to all of these are on this page. abc is a safe and convenient platform for players aged 21 and above who follow the responsible gaming guidelines.

Deposits and Payments

Deposit questions

abc currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (including BRAC Bank, Dutch-Bangla Bank and other major commercial banks). Every method works directly in Bangladeshi Taka (৳), so there is no currency conversion. Choose any method and follow the instructions to complete your deposit.

Log in to abc, go to the deposit page and select bKash. Send the required amount to the merchant number shown, then submit the reference number and transaction ID. Note that the name on your bKash account must match the name on your abc account. The minimum deposit amount is ৳300.

The minimum deposit at abc is just ৳300 across all methods. You can start playing abc slot games with that amount. To claim a slot bonus, take the abc Slot Festival Bonus — a 50% bonus is available on deposits of ৳300 or more, up to a maximum of ৳8,000.

abc does not charge any additional fees on deposits. However, your wallet or bank may apply its own service charges according to the relevant payment provider's policy. Check your wallet's fee structure before making a deposit.

Yes, Nagad is a fully supported payment method at abc. Select Nagad on the deposit page, then send the required amount to the merchant number provided. Once the payment is complete, confirm it on abc using the transaction ID. Deposits start from a minimum of ৳300, and the name on your Nagad account must match the name on your abc account.

Deposits are usually processed quickly. If your balance has not arrived after some time, keep the transaction ID and a screenshot of the payment, then contact abc support via live chat. The support team is available 24/7 in Bengali. Providing accurate details helps resolve the issue faster.

Identity Verification

Identity verification (KYC)

KYC (Know Your Customer) verification serves two main purposes: securing your account and preventing money laundering. It allows abc to confirm that the account is operated by the correct person. Withdrawals from verified accounts are processed faster and more smoothly. This process is mandatory for players aged 21 and above.

abc generally accepts a National ID Card (NID), passport or driving licence as proof of identity. A recent bank statement or utility bill may be requested as proof of address. Document photos must be clear and legible — blurry or cropped images may be rejected.

abc may request verification before your first large withdrawal or once you exceed a certain withdrawal threshold. Verification may also be required if unusual activity is detected on the account or when adding multiple payment methods. Uploading your documents to your profile right after registration will save you trouble later.

If the names do not match, the payment cannot be verified and the withdrawal will be held. This is part of abc's security policy to prevent fraud and third-party transactions. When registering, use exactly the name that appears on your NID. Changing your name later is limited.

abc usually notifies you of the reason for rejection by email or via support chat. Common reasons include unclear images, expired documents or a name mismatch. Reapply with the correct documents or contact abc support via live chat — they will guide you through each step.

Live Games

Questions about live casino

In live dealer games, a real dealer runs the game live from a studio via camera. You can watch the stream and place bets directly in your browser from the abc casino page on abc. Baccarat, roulette, Teen Patti — all tables are hosted by dealers from Evolution, Ezugi or SA Gaming. With a stable internet connection, the experience feels close to the real thing.

In Baccarat you bet on one of three outcomes: Player, Banker or Tie. The hand whose total value is closest to 9 wins. A Player win pays 1:1; a Banker win also pays 1:1 but a small commission is usually deducted; a Tie bet offers the highest return but has the lowest probability. Bet limits vary by table at abc live casino.

In live roulette, a wheel contains numbers 0 to 36. The dealer spins the ball and the number where it lands is the winner. You can bet on a specific number, colour (red/black), odd/even or a range of numbers. Both European and American roulette tables are available at abc.

Yes, Teen Patti and Andar Bahar are available in abc's live casino. Teen Patti is a South Asian card game where you build the best hand from three cards. In Andar Bahar, you pick one card and bet on which side it will match — that determines the result. Simple rules make these games popular with new players.

Different tables in abc's live casino have different bet limits, catering to both lower-budget and higher-budget players. Standard tables have comparatively lower limits, while VIP tables allow significantly higher bets. Check each table's details in the live lobby or ask support for exact limits.

Yes, abc live casino works on both mobile browser and app. The abc app is available for both Android and iOS devices. You can join a live table at any time through the abc App. With a stable mobile data or Wi-Fi connection, the video stream runs smoothly.

Withdrawals

Questions about withdrawals

The minimum withdrawal amount at abc is ৳1,000. You can withdraw this amount via bKash, Nagad, Rocket, Upay or bank transfer. Before withdrawing, make sure your account verification (KYC) is complete and the name on your payment method matches your abc account name.

Withdrawals at abc are generally processed within 10 to 45 minutes. The same timeframe applies to Nagad, Rocket and Upay wallets. Bank transfers may take slightly longer. A verified account with accurate details speeds up the process.

Yes, winnings from bonuses can be withdrawn — but the wagering requirement must be met first. abc's welcome bonus requires 20x wagering. For example: a ৳1,000 deposit earns a ৳1,500 bonus, so wagering = ৳1,500 × 20 = ৳30,000 must be played through. After that, the bonus balance becomes withdrawable. Read the full details on the terms and conditions page.

Under normal circumstances, abc withdrawals are processed within 10 to 45 minutes. If a withdrawal has been pending for more than 45 minutes, contact support via live chat. Providing the withdrawal reference number or the time of the request will help resolve it faster. If KYC verification is incomplete or there is a name mismatch, the process may be held up.

Yes, abc's policy requires withdrawals to go only to a wallet or bank account whose name exactly matches the name on your abc account. Sending to a third-party wallet is not possible. This is to protect your funds. If there is a name discrepancy, the withdrawal will be held and resolving it will take time.

abc abc VIP members receive higher weekly cashback benefits. There are four tiers from Bronze to Platinum — Platinum members receive up to 1.5% cashback on their net weekly losses. Example: a Gold member with ৳20,000 in net losses receives cashback of ৳220. VIP members may also receive priority withdrawal processing.

Have more questions? Contact support

If you cannot find an answer on this page, abc's support team is available seven days a week, twenty-four hours a day in both Bengali and English.

Live Chat Support

After logging in to the abc website, click the chat icon to speak directly with a support representative. Available 24 hours a day, seven days a week — in Bengali and English.

Email support

For complex matters or when you need to send documents, contact us by email: [email protected] — include a detailed description so your issue can be resolved quickly.