abc Privacy Policy
At abc, the security of your personal information is very important to us. This policy clearly explains what information is collected, how it is used, and what your rights are.
Introduction and Scope
abc respects your privacy. This privacy policy ("Policy") describes what personal information is collected from you when you use abc's website and services, how it is processed and stored, and what your rights are.
This policy applies to all users of abc's services — both before and after account registration. By using our services, you are considered to have accepted the terms of this policy. Please read our Terms and Conditions page for the full terms of service.
abc provides services only to individuals aged 21 or older. Information from minors is not knowingly collected.
What Information We Collect
2.1 Information You Provide
Information you directly provide during account registration, verification, or use of the service includes:
- Full name, date of birth, and national identity card details (for age and identity verification)
- Mobile number and email address
- Password (stored in encrypted form, never in plain text)
- Financial transaction details — bKash, Nagad, Rocket, Upay, or bank account information
- Content of messages or complaints you send to customer support
2.2 Automatically Collected Information
When you use abc's website or app, certain information is logged automatically:
- IP address and device type
- Browser version and operating system
- Login time, page visit history, and session duration
- Referral URL (where you came from)
- Gaming and betting activity logs
2.3 Cookies and Similar Technologies
abc uses cookies and similar tracking technologies. These cookies keep your session active, remember your preferences, and help monitor site performance. You can manage cookies through your browser settings, but disabling cookies may cause some services to not work properly.
Purpose of Data Use
Information collected from you is used for the following purposes:
- Account management: To handle registration, login, identity verification, and account security.
- Processing financial transactions: To complete deposits and withdrawals and to prevent fraud.
- Service improvement: To analyse and improve site performance and user experience.
- Communication: To send important notices, security alerts, and account-related messages.
- Legal compliance: To comply with anti-money laundering and anti-fraud regulations.
- Responsible gaming: To detect unusual gaming behaviour and provide assistance when needed.
- Dispute resolution: To review logs and information when investigating and resolving complaints.
abc never sells your personal information to third parties.
Disclosure and Sharing of Data
4.1 Service Providers
abc works with trusted third-party service providers such as payment gateways, identity verification services, and technology infrastructure suppliers. Only the minimum information necessary to deliver the service is shared with these partners, and they may not use this information for any other purpose.
4.2 Legal Obligations
abc may be required to disclose your information in response to a court order, government directive, or legal process. In such cases, only the specific information requested will be provided.
4.3 Business Transfers
If the structure of abc's business changes (such as a merger or acquisition), user information may be transferred. You will be notified in advance of any such change.
4.4 With Your Consent
For any purpose beyond those listed above, your explicit consent will be obtained before your information is shared.
Data Security Measures
abc follows both technical and operational security measures to keep your information secure:
- SSL Encryption: All data transferred between the site and server is encrypted using SSL technology.
- Password Hashing: Passwords are never stored in plain text — strong cryptographic hashing is used.
- Access Controls: Only authorised staff can access user data, and every access is logged.
- Regular Audits: Regular checks are conducted to identify security vulnerabilities in the system.
- Data Separation: Financial information and personal identity information are stored in separate systems.
However, no one can guarantee complete security on the internet. It is your responsibility to keep your account password confidential and to notify abc's support team if you notice anything suspicious.
Data Retention Period
abc retains your information only for as long as it is necessary to provide the service or to meet legal obligations.
- Active accounts: All information is retained while the account remains active.
- Closed accounts: Even after an account is closed, certain information may be kept for a defined period due to legal or regulatory requirements.
- Financial transaction records: Transaction information is retained for the period required by law.
- Inactive accounts: For accounts that have been inactive for an extended period, you will be notified before any information is deleted.
Your Rights and Choices
As an abc user, you have the following rights over your own information:
7.1 Right to Access
If you want to know what information we hold about you, please get in touch. abc will verify your identity appropriately and provide details of the information held.
7.2 Right to Correction
If any information in your account is incorrect or outdated, you may request that it be corrected.
7.3 Request for Deletion
In certain circumstances you may request that your personal information be deleted, although some information may need to be retained due to legal obligations.
7.4 Opting Out of Marketing
If you do not wish to receive promotional messages, you can turn them off through your account settings or via the support team. However, important service-related messages (such as security notifications) will always be sent.
7.5 Account Closure
You may request to close your account at any time. The Responsible Gaming Guidelines contain detailed instructions on how to take a self-imposed break or restrict your account.
Protection of Minors' Data
abc's services are for individuals aged 21 or older only. We do not knowingly collect any information from minors. If a person registers by providing false information about their age and this is later proven, the account will be closed immediately and the associated information will be securely deleted.
Parents or guardians who have any concerns about the collection of their child's information may contact our support team directly.
Third-Party Links and Services
abc's platform may include content from game providers such as Pragmatic Play, PG Soft, and Evolution. These third-party software or services have their own privacy policies, and abc is not responsible for them. It is therefore advisable to read their individual policies before using those services.
Changes to the Policy
abc reserves the right to update this privacy policy at any time. For significant changes, you will be notified in advance via your registered email or a notice on the site. Continued use of the service after any changes will be taken as acceptance of the updated policy.
If you have any questions about this policy, you may find answers on our FAQ page, or contact the customer support team directly.
Contact Information
For any questions, complaints, or data-related requests regarding the privacy policy, please contact abc's customer support team:
- Live Chat: Direct chat support in Bengali and English is available 24/7.
- Email: [email protected]
abc reviews all privacy-related requests as promptly and carefully as possible.